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Frequently Asked Questions

Account

  • How do I sign up on zeromiles.in?

  • You can sign up on zeromiles.in by clicking on LogIn. You will be asked to enter your email address and other details. You can even create an account on the checkout page when placing your first order.

  • What is ‘Account’ tab?

  • It allows you to do the following:

    1. Manage your Personal Information

    2. View saved addresses in Address Book

    3. View all your orders from Order History

    4. Check your order status

    5. Cancel an order

    6. Email history from ZeroMiles

    7. Product Alerts of products that you would like to purchase once they are back in stock

    8. Reorder items you’ve bought in the past with one click

    9. Change password from Profile

  • Is it necessary to have an account to shop on zeromiles.in?

  • No, you can even checkout as a guest.

Orders

  • How do I place an order on zeromiles.in?

  • Follow the listed steps to place an order on zeromiles.in:

    1. Browse through products, brands, and categories using the search option.

    2. Click on the specific search result to go to the product page or directly add product with Add to Cart button.

    3. Check availability of product delivery at your pin code and click on Add to cart to continue shopping.

    4. You can add more products, View Cart or Checkout with all the products you have added in your cart.

    5. Add or remove products from the cart.

    6. Click on the ‘Place Order’ button.

    7. Enter your email address and password if not logged in.

    8. Select a shipping address or create a new address.

    9. If you want to change your billing address proceed with changing the billing address separately. By default, it is the same as shipping address.

    10. Choose the mode of payment(online payment or Cash on Delivery), click Place order and Pay and enter required details

    * If you do not have a zeromiles account at the time of placing your first order, you will be required to provide your email address before proceeding.

  • How do I find out if a product can be delivered to my location?

  • Enter your area pin code on the product details page under Pincode Serviceability and check availability of product delivery.

  • How do I check the status of my order?

  • Click on Track Order or go to Account and select Order History. Choose the particular Order Details to view its details and to check its status.

  • What do the different order statuses mean?

  • Pending: You have placed an order and you can cancel your order at this stage.

    Being Processed: Seller has accepted your order and is packing your order. You can cancel your order at this stage.

    Processed: Seller has packed your order and it will be dispatched soon.

    Shipped: Our logistics partner has collected your shipment.

    Delivered: Your shipment has been delivered.

    Cancelled: Your order has been cancelled.

  • How can I be sure that the item I ordered is genuine?

  • ZeroMiles assures you that all products are genuine and from reputed brands. The invoice you receive with your product comes directly from the vendor. If you wish, zeromiles can also arrange a call with the vendor so that you can clarify all your doubts.

  • How can I be sure my product will be packaged well?

  • ZeroMiles ensures that your products are packed with utmost care so that they reach you in perfect condition. We adhere to standard packaging norms that include the use of appropriate packaging materials and proper handling. In the unlikely scenario that a product reaches you in a damaged condition, you are eligible for a return/replacement. Please refer to our policies here to know more.

  • How many products can I order at one time?

  • You can order as many products as you wish at one time. However, products – unless it is part of a combo offer or from the same seller – will be shipped to you separately and according to its delivery time frame and order will not be eligible for cash on delivery if it has products from two or more sellers.

  • Can I change the delivery address for my order?

  • Yes, you can create a different delivery address when placing the order. If you have placed the order at a wrong address and received a confirmation, please call us on +918387897869 or email support@zeromiles.in immediately.

  • Can I cancel my order after it has been shipped?

  • No, you cannot cancel an order after it has been shipped. You can cancel the individual product item only before they are marked 'Processed'.

  • Can I place a bulk order?

  • No, you cannot place bulk orders. As of now, zeromiles.in only caters to end customers. You can of course place multiple orders as in the case of corporate gifting.

  • Can I add an item to my order after I have placed my order?

  • No. You have to simply place another order.

  • Will my account on zeromiles.in get deleted if I do not shop for a few months?

  • No, your zeromiles account does not get deleted once created. You can come back to shop anytime.

Payments

  • How do I pay for a purchase on zeromiles.in?

  • You can make using one of the following methods:

    1. Credit/Debit card

    2. Netbanking

    3. Wallets such as Freecharge, OlaMoney, PayZapp

    4. UPI/QR

    5. Cash on Delivery

    6. Whatever your online mode of payment, you can rest assured about security. zeromiles’ trusted payment gateway partners use secure encryption technology to keep your transaction details confidential.

  • Are there any hidden charges when I place an order on zeromiles.in?

  • No, there are no hidden charges on our listed products. The price you see on the product page is all-inclusive.

  • Can I opt for cash on delivery?

  • Yes, you can use cash on delivery payment mode if you have products from a single seller in your order.

  • Are my transactions on zeromiles.in secure?

  • Yes, your online transaction on zeromiles is secure with the highest levels of transaction security currently available on the Internet. ZeroMiles uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

    All credit card and debit card payments on ZeroMiles are processed through secure and trusted payment gateways managed by leading banks.

  • Can I shop multiple times by making a one-time payment so that I don’t have to enter my card or bank details every time?

  • Yes, you can opt in to securely save your card details while checking out.

Refund

  • When can I seek a refund?

  • You can make a refund request if:

    1. Wrong product is delivered to you

    2. The product gets damaged during transit

    3. The shelf life of the product expires by delivery

    4. Product quantity delivered differs from the quantity ordered

    5. Order is cancelled

    6. However, the refund is subject to the case to case basis and photographic evidence are mandatory for return or refund requests. Please refer to our refund and return policy here.

  • How will I get my refund?

  • Refund is automatically credited to your payment mode(card or bank). After a return/cancellation request is approved and processed, it takes up to 7 business days for the refund to be credited. If there is any refund delay after you receive a confirmation email from us, you can get in touch with our customer support.

  • How long does a refund take?

  • It might take up to 7 business days for refunds to reflect in your bank or card. If there is any refund delay after you receive a confirmation email from us, you can get in touch with our customer support.

  • What do I do if I do not receive my refund?

  • If there is any refund delay after you receive a confirmation email from us, you can get in touch with our customer support. You can always call our customer care on +918387897869 between 10 am and 7 pm or drop a mail at support@zeromiles.in.

Shipping

  • When will my order be delivered?

  • Your order will be delivered within 4-7 business days. The delivery time frame excludes Public Holidays and Sundays.

  • Will I be charged for delivery?

  • Delivery charges are calculated based on weight and dimensions of the shipment, delivery address, and total order value. Shipping charges are shown on the checkout page.

  • Why does delivery time differ from product to product?

  • The estimated delivery time differs from product to product as it is influenced by the following factors:

    1. Availability of the product

    2. Seller’s location

    3. Destination pin code

    4. Time taken by our logistics partner for delivery in the entered pin code location

  • Why can’t products be shipped to my area?

  • Products may not be shipped to your area for one or all of the following reasons:

    1. Our logistics partner does not deliver in your location. Since we are expanding.

    2. our reach every day you must visit the website after a few days to check whether your pin code becomes serviceable.

    3. Short shelf life.

    4. Legal restrictions on sale in your location.

  • Do zeromiles deliver internationally?

  • No, zeromiles currently do not deliver outside India.

  • Will I be charged for return pickup and replacement delivery?

  • It depends on case to case basis. Please refer to our Return and refund policy here for more details.

  • Can I cancel my order after it has been shipped?

  • No, you cannot cancel an order after it has been shipped.

  • Can someone else receive my shipment?

  • Yes, the shipment can be received by anyone at the delivery address provided she/he acknowledges the receipt through a signature.

  • Can I delay delivery by a day or two beyond the delivery date as I won’t be available to receive the shipment?

  • As of now, you are not allowed to change the delivery date. Your shipment can be picked up by anyone at the delivery address provided she/he acknowledges the receipt through a signature. However, please do call us on +918387897869 or email support@zeromiles.in. We will try to help you in any way we can.

  • Is there a number I can call on for assistance of any kind?

  • You can call on +918387897869 between 10 am and 7 pm or drop a mail at support@zeromiles.in for any assistance.

  • Can I return a damaged product to your logistics partner immediately after delivery?

  • No, you cannot return a damaged product to our logistics partner. To return a damaged product, you will have to request a return through your zeromiles.in account.

  • Can I choose the exact delivery time?

  • No, you cannot choose the exact time of delivery. However, you will receive an SMS once your order is out for delivery so that you can be available to receive it.

  • Will I be notified when my order is out for delivery?

  • Yes, you will receive an SMS in that regard when your product is out for delivery.

Cancellations & Returns

  • How do I cancel an order?

  • If you want to cancel your order, please complete the following steps:

    1. Log in to your zeromiles account

    2. Click on Account and choose Order History

    3. Select the Order Details you want to cancel. Then, click on the corresponding Cancel button.

  • Can I cancel a part of my order?

  • Yes, you can cancel a part of your order. Just click on Order History and then select the particular order from the Order Details. Click on the corresponding Cancel button.

  • When can I cancel my order?

  • You can cancel your order before it is marked ‘Processed’.

  • Why am I not allowed to cancel my order?

  • You cannot cancel your order because it is ready to be shipped.

  • How long will it take for zeromiles.in to process my cancellation request?

  • It will take us 24 hours to process your cancellation request and initiate a refund. We will inform you via email.

    In case of any refund delay after we have processed your cancellation, please get in touch with our customer care support.

  • I cancelled my order. Can I undo the cancellation?

  • No, you cannot undo a cancellation. You have to place an order again.

  • Can I return a delivered product?

  • Yes. You can return a delivered product under the given circumstances:

    1. Wrong product is delivered.

    2. The product gets damaged during transit.

    3. The shelf life of the product expires by delivery.

    4. Product quantity delivered differs from the quantity ordered.

    You cannot make a return request for your delivered product if:

    1. The allotted time frame for requesting return elapses.

    2. Any product part goes missing after delivery.

    3. Defect/damage in the product is covered under the warranty of the manufacturer.

    4. Product is damaged due to misuse.

    5. There is no photographic evidence of the damage or wrong delivery

    Before returning a product, ensure that the product is unused and is in its original condition. Include invoice, tags, original packing, and freebies when returning the product.

  • If I receive a damaged product, what is the time limit within which I can request a return?

  • In case you receive a damaged or defective product, you have 12 hours from the time of delivery to request a return by calling customer support on +918387897869 between 10 am and 7 pm or emailing support@zeromiles.in. Please do send us photographic evidence of the same.

  • How do I cancel my return request?

  • If you want to cancel your return request, please call customer support on +918387897869 between 10 am and 7 pm or email support@zeromiles.in within 24 hours of cancellation. You will be informed via email if your return request has been cancelled.

  • When will I get the replacement for my returned product?

  • Once your original product has been picked up by our delivery person, your replacement will be delivered to you within 7 business days.

    Pickup of your original product will take place within 48 hours from the day you make a return request.

  • Can I return a part of my order?

  • Yes. If your order consists of more than one product, you can return the product/s that are covered under zeromiles return policy. If you have ordered multiple quantities of the same product, you can return any number provided the product is covered under our zeromiles return policy.

Miscellaneous

  • Will I get an SMS notification at every stage of my order?

  • You will receive four SMS: once your order has been placed, when it has been dispatched, when it is out for delivery, and finally when it has been delivered successfully.

  • Will I get SMS notifications about sales and discounts on zeromiles.in?

  • Yes, you will receive sale and discount notifications via SMS on your mobile phone number registered with zeromiles.in. All you have to do is subscribe to our newsletter.